User Privacy Policy

1.   Scope and updates of this User Privacy Notice

This User Privacy Notice applies to your use of this website and all NGF Global applications, services (including payment services), products and tools (collectively the "Services"), regardless of how you access or use these Services, including access via mobile devices and apps.

This User Privacy Notice also applies if explicit reference is made to it via a link or in a similar manner, e.g. on websites of partners on which Services from NGF Global are offered.

We may change this User Privacy Notice at any time by posting the revised User Privacy Notice on this website and indicating the effective date of the revised User Privacy Notice. You will be notified of any material changes to this User Privacy Notice via My Profile via “Connect” and/or by email.

2.   Use of the Services

NGF Global is responsible for the collection and processing of your personal data in connection with the provision of our Services (except payment services for sellers):

As NGF Global expands to new regions, this policy will be updated to reflect locations covered.

  • USA: 3613 Pearl Ct. Navarre, Florida 32566, USA

2.1 Use of the payment services for sellers

NGF Global is responsible for the collection and processing of your personal data in connection with the provision of our payment services to sellers:

As NGF Global expands to new regions, this policy will be updated to reflect locations covered

  • USA: 3613 Pearl Ct. Navarre, Florida 32566, USA

Your personal data may be processed by one or more of these companies depending on your location and the location of the NGF Global website on which a user completes a transaction with you.

 

3.   Data Protection

 

We have appointed representatives with very strict policies in place to oversee the protection of your personal data. If you have any questions about this User Privacy Notice or about data protection at NGF Global in general, you can contact the data protection officer responsible for your country at any time. 

 

In total, we collect the following personal data:

4.1   Personal data you provide when using our Services or creating an NGF Global account

  • Data that identifies you, such as your name, address, telephone numbers, email addresses, your user name or your tax identification number that you provide when setting up your NGF Global account or at a later date.

  • If you use our payment services as a seller, additional identification data (such as social security number or date of birth), tax identification numbers (such as VAT identification number) and other information (such as bank account number) that you provide when using our payment services as a seller.

  • Data regarding bids, purchases, or sales that you provide in a transaction.

  • Content that you share with other users through our admin messaging tools (see Filtering of messages sent via our messaging tools) 

  • Financial information (e.g. credit card and account numbers, transaction details, and form of payment).

  • Shipping, billing, and other information you provide, as well as information required for customs clearance (such as tax identification numbers or other identification numbers) and relevant shipping information (such as shipment numbers and tracking information) if shipped through one of our programs.

  • In some cases: age, gender, country of birth, nationality, employment status, family status, interests and preferences.

  • You may provide us with additional information through a web form or by updating or adding information to your NGF Global account, by participating in community discussions, member chats, inquiries, dispute resolution, customer service calls recorded with your consent, or if you contact us for any other reason regarding our Services.

  • Other data that we are required or entitled by applicable law to collect and process and that we need for your authentication or identification, or for the verification of the data we collect.

  • Any and all required data through documentation used to validate your farm, farming operations, practices. 

4.2 Personal data we collect automatically when you use our Services or create an NGF Global account

  • Data that is generated as part of one of your transactions (bids, purchases, sales) or that is linked to your NGF Global account as a result of a transaction in which you are involved, such as transaction amounts, time and location of transactions and form of payment or payout method.

  • Data that is generated through your other actions when you use our Services and which is linked to your NGF Global account, e.g. when you place items in your shopping cart, place items on the watch list, rate sellers, searches or interests.

  • Data regarding all other interactions with our Services, your advertising preferences, and your communications with us.

  • Location data, including your general location data (e.g., IP address) and the precise location data of your mobile device. Please note that for most mobile devices, you can manage or disable the use of location services for all applications in the settings menu of your mobile device.

  • Computer and connection information, such as statistics regarding your use of services from NGF Global, information on data traffic to and from websites, referral URL, information on advertisements, your IP address, your access times, your browser history data, your language settings and your weblog information.

4.3 Personal data we collect in connection with the use of cookies and similar technologies

We use cookies, web beacons and similar technologies to collect data while you use our Services. We collect this data from the devices (including mobile devices) that you use our Services with. The data collected includes the following usage- and device-related information:

  • Data about the pages you visit, the access time, frequency and duration of visits, the links on which you click and other actions you take as part of your use of our Services and in advertising and email content.

  • Data about your activities and interactions with our advertising partners including data about the advertisements you were shown, how often they were shown, when and where they were shown, and whether you took any action, such as clicking on an advertisement or making a purchase.

  • The user segment or category into which you as a user fall, for example: male, 20-49 years old, interested in cars.

  • Model or device type, operating system and version, browser type and settings, device ID or individual device identifier, advertisement ID, individual device token, and cookie-related data (e.g. cookie ID).

  • The IP address from which your device accesses the Services.

  • Location data, including your general location data (e.g., IP address) and the precise location data of your mobile device. Please note that most mobile devices allow you to manage or disable the use of location services for all applications in the settings menu.

For more information about our use of these technologies and your choices, see “Cookie Notice/Policies” 

4.4 Personal data from other sources

We also collect personal data about you from other sources and from third parties to the extent permitted by applicable law. In particular, this includes the following data:

  • Data from public sources (e.g. demographic data)

  • Data from credit agencies or bureaus (e.g. credit reports/checks, identity confirmation, data for risk modeling and setting of credit limits)

  • Data from data providers (e.g. "Know Your Customer"/identity verification, demographic, interest-based and online advertising related data)

  • With regard to our payment services for sellers: data from government or other sources concerning any previous convictions of the respective seller, to the extent permitted by applicable law

We combine or connect the personal data we collect from you with data from these other sources. Where personal data is disclosed to us by third parties that these third parties are legally permitted to disclose your personal data to us. We also receive access to personal data about you from other members of NGF Global 

4.5 Social network data you share with us

  • We allow you to use social networks (such as Facebook) or other providers of single sign-on services (such as Google or Apple) with whom you already have an account to create an NGF Global account or to link your NGF Global account to such single sign-on services.  You can determine the personal data that we can access when authorizing the connection with the single sign-on service.

  • We allow you to share personal data with social networks (such as Facebook) or to link your NGF Global account to a social network. These social networks may automatically provide us with access to certain personal data they have stored about you (e.g. content you have viewed or enjoyed, information about the advertisements you have been shown or clicked on, etc.). You can determine the personal data that we can access through the privacy settings of each social network.

  • If you give us access to video content pages, your grant of access is your consent that we may, for at least two years, or until you withdraw your consent or are no longer connected to the social network, share with and collect from social networks information regarding your viewing of videos.

  • We may also use plug-ins or other technologies from various social networks. If you click on a link displayed through a social network plug-in, you voluntarily connect to that social network.

5.   Purposes and legal Data Protection

 

We process your personal data for various purposes and based on several different legal bases that allow this processing. For example, we process your personal data to provide and improve our Services, to provide you with a personalized user experience on this website, to contact you about your NGF Global account and our Services, to provide customer service, to provide you with personalized advertising and marketing communications, and to detect, prevent, mitigate and investigate fraudulent or illegal activity. We also share your information with third parties, including service providers acting on our behalf, for these purposes. In addition, we may share your personal data among NGF Global in order to fulfill our contract with you under the User Agreement and, if applicable, the Payments Terms of Use.

5.1 We process your personal data in order to fulfill our contract with you and to provide you with our Services. This includes the following purposes:

  • Processing of data relating to you or your company for the purpose of entering into a contract with you and executing it.

  • Provision of our Services, including but not limited to enabling and performing transactions with other users (including the transmission of your personal data to other users where necessary to perform the transaction, including in cases of terminated, failed or subsequently voided transactions, e.g. by sharing your return address so a buyer may return an item), displaying your transaction and feedback history to you, providing and enhancing features such as payment processing, ratings and NGF Global account management, providing other services you may use (as described in connection with such services), and ensuring the functionality of our Services. In connection with the provision of our Services, we will send you notifications relating to the execution of transactions and the use of our Services in accordance with the communication preferences in your NGF Global account.

  • Enabling the delivery of purchased items by logistics/shipping service providers including notifications in connection with the delivery (such as tracking information), the latter to the extent permitted by applicable law without your consent.

  • Provision of our payment services in accordance with the Payments Terms of Use.

  • Providing general customer support including the solution of problems with your NGF Global account, arbitration of disputes, providing other services within the scope of customer service as well as enforcement of fee claims. For these purposes, we may contact you via notification in MY Profile, email, telephone, SMS, push notification on your mobile device or by mail. If we contact you by telephone, in order to ensure efficiency, we may use automatically dialed calls with tape announcements or automated text messages in accordance with our User Agreement and Payments Terms of Use, to the extent permitted by applicable law.

  • Processing of general location data (such as IP address or postal code) in order to provide you with location-based services (such as radius search and other content that is personalized on the basis of your general location data).

  • Enforcement of our User Agreement, Payments Terms of Use, this User Privacy Notice and other rules and policies.

  • Publication and promotion of your listings and related content on the websites or in the applications, services and tools of NGF Global, partners, or cooperating third party operators of websites, applications, services and tools. When we share the content of your listings and any related personal data with third parties, we do so only on the basis of an agreement that limits the use of such personal data by the third party to the purposes necessary to fulfil its contractual obligations to us. Third party providers are contractually obliged to take appropriate security measures with regard to this data. Third party providers are strictly forbidden to pass on personal data contained in your listings to other third parties.

Where necessary, we transmit your personal data to processors and the following recipients for one or several of the purposes described above:

  • NGF Global Corporate Partners

  • External service providers and shipping companies

  • Payment service providers 

5.2 We process your personal data in order to comply with legal obligations to which we are subject. This includes the following purposes:

  • Participation in investigations and proceedings (including judicial proceedings) conducted by public authorities or government agencies, in particular, for the purpose of detecting, investigating and prosecuting illegal acts.

  • Prevention, detection and mitigation of illegal activities (e.g. fraud, money laundering and terrorist financing).

  • Complying with information requests from third parties based on any statutory information rights they have against us (e.g. in the event of an intellectual property infringement, product piracy, or other unlawful activity).

  • Ensuring the information security of our Services.

  • Retention and storage of your personal data to comply with specific legal retention requirements (for more information on NGF Global storage of your data.

Where necessary, we transmit your personal data to processors and the following recipients for one or several of the purposes described above:

  • Law enforcement agencies, courts, government agencies or public authorities, intergovernmental or supranational bodies (in connection with our payment services provided in the EU for sellers in particular with regard to compliance with Luxembourg laws concerning FATCA dated July 7, 2015 and concerning the OECD Common Reporting Standard dated December 18, 2015).

  • Third parties based on statutory information claims against us

  • Third party service providers

  • Third parties who are involved in judicial proceedings, in particular, if they submit a legal order, court order or equivalent legal order to us.

  • Credit agencies, bureaus, or associations, if required by applicable law (e.g. information on payment delays, payment defaults or other irregularities that may be relevant to your credit report).

5.3 We process your personal data in order to protect your vital interests or the vital interests of another natural person. This includes the following purposes:

  • Prevention, detection, mitigation and investigation of unlawful activities that may result in impairment of your vital interests or the vital interests of another natural person, unless there is a statutory obligation to this effect.

Where necessary, we transmit your personal data to processors and the following recipients for one or several of the purposes described above:

  • NGF Global Corporate Partners

  • Law enforcement agencies, courts, government agencies or public authorities, intergovernmental or supranational bodies

  • Third parties who are involved in judicial proceedings

  • External service providers

5.4 We process your personal data where necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. In order to reconcile our legitimate interests with your rights, we have introduced appropriate control mechanisms. On this basis, we process your data for the following purposes:

  • Participation in proceedings (including judicial proceedings) conducted by courts, law enforcement agencies, government agencies or public authorities, intergovernmental or supranational bodies, in particular for the purpose of detecting, investigating and prosecuting illegal acts, unless there is a statutory obligation to this effect, and we may legitimately assume that the disclosure of the data is necessary to avert imminent disadvantages or to report a suspicion of an illegal act. In such cases, we will only disclose what we believe is necessary, such as your name, city, zip code, telephone number, email address, (previous) user names, IP address, fraud complaints, bidding and listing history.

  • Protection of the legitimate interests of third parties in connection with civil law disputes, unless there is a statutory obligation to this effect, if we may legitimately assume that it is necessary to disclose the data to such third parties in order to avert imminent disadvantages.

  • Prevention, detection, mitigation and investigation of fraud, security breaches and other prohibited or unlawful activities, including the assessment of corresponding risks (e.g. through the use of captchas or the telephone number stored in your NGF Global account for two-factor authentication), unless there is a statutory obligation to this effect.

  • Monitoring and improvement of the information security of our Services, unless there is a statutory obligation to this effect.

  • Performance of identity checks, creditworthiness and other financial standing checks, evaluation of applications and comparison of information for accuracy and verification purposes.

  • Provision of functions for users that make the processing of transactions easier or more convenient (e.g. administration of several delivery addresses).

  • Analysis and improvement of the Services from NGF Global and partners, e.g. by reviewing site usage data or information from users about blocked or crashed pages in order to identify and solve problems and to provide you with an improved user experience, including as part of product development.

  • Analysis of telephone conversations with our customer service that we recorded with your consent.

  • Advertisements by mail (according to your communication preferences in your NGF Global account).

  • To the extent permitted by applicable law without your consent, communications with you via electronic mail (e.g. email or text message) or telephone to offer you vouchers, discounts and special offers, to conduct opinion polls and surveys, and to inform you about our Services (according to your communication preferences in your NGF Global account). If you do not wish to receive marketing communications from us, you can also unsubscribe by clicking on the link in the email you received. For technical reasons, the implementation may take a few days.

  • Notifications regarding promotions and information about our Services after logging into your account or in My Account in My Profile (according to your communication preferences in your NGF Global account).

  • Customization of page content to display the items and services you may like based on the actions you take.

  • Evaluation of the quality and success of our email marketing campaigns (e.g. through analysis of opening and click rates).

  • Assessment of the service status (e.g. on the basis of tracking information if sellers use shipping labels from shipping providers via NGF Global or provide tracking numbers).

  • Offering of partner and bonus programs and other co-branded marketing efforts, e.g. co-branded credit cards in collaboration with a third party credit card issuer.

  • Provision of shared content and services (such as registration for services, transaction processing and customer service) with NGF Global or cooperating payment service providers.

  • Initiation, preparation and execution of a company acquisition, e.g. in the event of a merger with another company or takeover by another company. If such an event occurs, we will require the merged entity to comply with this User Privacy Notice with respect to your personal data. Should your personal data be processed for any purpose not specified in this User Privacy Notice, you will be informed in advance of the processing of your data for this new purpose.

  • Assertion of or defense against legal claims, including those asserted by one NGF Global user against another NGF Global user.

Where necessary, we transmit your personal data to processors and the following recipients for one or several of the purposes described above:

  • NGF Global Corporate Partners

  • External service providers

  • Law enforcement agencies, courts, government agencies or public authorities, intergovernmental or supranational bodies

  • Third parties who are involved in judicial proceedings

  • Credit agencies or bureaus, data verification services, risk assessment vendors and collections agencies (e.g. information about payment delays, payment defaults, or other irregularities that may be relevant to your credit report, or that we use to confirm your identity, model risk, establish credit limits, or collect unpaid debts)

  • Other companies in the context of a company acquisition

5.5 With your consent, we process your personal data for the following purposes:

  • Processing of your precise location data to provide location-based services

  • Provision of a single sign-on service allowing you to register or log-in to third party services using your NGF Global log-in credentials

  • Processing of your personal data on the basis of your consent, which you have given so that we or approved third parties can enable you to use certain services or make them available to you

Where necessary, we transmit your personal data to processors and the following recipients for one or several of the purposes described above:

  • NGF Global Corporate Partners

  • External service providers

  • Third parties using our single sign-on service (as authorized by you in each single case)

  • Other third parties with whom we partner to offer you specific services (as described at the collection of the respective user consent)

  • Third party financial institutions with whom we partner to offer financial products to you, for them to provide joint content and services (such as, registration, transactions and customer support). These third party financial institution partners will use your personal data to send you marketing communications only if you have requested their services

5.6 Data Sharing between NGF Global Corporate Partners

As set out above under "Personal data from other sources", we also receive access to personal data about you from other NGF Global Corporate Partners. This enables us, in particular, to provide you, with your consent as legally required, with information about products and services, which we believe might interest you, and improve our products, services, content, and advertising by analyzing your use of the services of other NGF Global, in particular through the matching of certain data (e.g. cookie IDs). Furthermore, this allows us to better prevent, detect, mitigate and investigate fraud, security breaches and other prohibited or unlawful activities, including the assessment of corresponding risks. We will also grant access to personal data about you to other NGF Global corporate partners for the aforementioned purposes. To the extent that other NGF Global corporate partners have access to your personal data, they will follow practices that are at least as restrictive as the practices described in this User Privacy Notice.

5.7 Automated decision-making

We use technologies that are considered automated decision making or profiling. We will not make any automated decisions about you that would significantly affect you unless such a decision is necessary for entering into, or the performance of, a contract with you, we have obtained your consent, or we are required by applicable law to use such technology. You will find information on your right to object to this processing of your data below under Rights as a data subject. 

6.   Storage Duration and Erasure

The specific retention periods for personal data are documented in our regional data retention guidelines. How long we retain personal data may vary depending on the Services we provide and our legal obligations under applicable national law. The following factors typically affect the retention period:

  • Necessity for the provision of our Services
    This includes such things as executing the User Agreement with you, maintaining and improving the performance of our products, keeping our systems secure, and maintaining appropriate business and financial records. Most of our retention periods are determined on the basis of this general rule.

  • Special categories of personal data
    If we store special categories of personal data (i.e., personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data which is being processed for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation), a shorter retention period is usually appropriate.

  • Consent-based processing of personal data
    If we process personal data on the basis of consent (including consent to the extended storage), we store the data for as long as necessary in order to process it according to your consent.

  • Statutory, contractual or other similar obligations
    Corresponding storage obligations may arise, for example, from laws or official orders. It may also be necessary to store personal data with regard to pending or future legal disputes. Personal data contained in contracts, notifications and business letters may be subject to statutory storage obligations depending on national law.

7.   Rights as a Data Subject

Your rights in detail:

 

  • You can withdraw your consent to the processing of your personal data by us at any time. As a result, we may no longer process your personal data based on this consent in the future. The withdrawal of consent has no effect on the lawfulness of processing based on consent before its withdrawal.

  • You have the right to obtain access to your personal data that is being processed by us. In particular, you may request information on the purposes of the processing, the categories of personal data concerned, the categories of recipients to whom the personal data have been or will be disclosed, the envisaged period for which the personal data will be stored, the existence of the right to request rectification or erasure of personal data or restriction of processing of personal data or to object to such processing, the right to lodge a complaint with a supervisory authority, any available information as to the personal data’s source (where they are not collected from you), the existence of automated decision-making, including profiling and, where appropriate, meaningful information on its details. Your right to access may be limited by national law.

  • You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

  • You have the right to obtain from us the erasure of personal data concerning you, unless processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defense of legal claims. The right to erasure may be limited by national law.

  • You have the right to obtain from us restriction of processing to the extent that

 

  • the accuracy of the data is disputed by you,

  • the processing is unlawful, but you oppose the erasure of the personal data,

  • we no longer need the data, but you need it to assert, exercise or defend legal claims or

  • you have objected to the processing.

 

  • You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller ("right to data portability").

  • You have the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence, your place of work or the registered office of the controller. 

 

If your personal data is processed on the basis of our legitimate interests, you have the right to object to the processing of your personal data on grounds relating to your particular situation. This also applies to profiling. If your personal data is processed by us for direct marketing purposes, you have the right to object at any time to the processing of your personal data for such marketing, which includes profiling to the extent that it is related to such direct marketing.

 

  • The exercise of the above data subjects' rights (e.g. right to access or erasure) is generally free of charge. Where requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may charge an appropriate fee (at most our actual costs) in accordance with the applicable statutory regulations or refuse to process the application.

 

8.   Cookies and Similar Technologies

 

Our cookies and similar technologies have different functions:

 

  • They may be technically necessary for the provision of our Services

  • They help us optimize our Services technically (e.g. monitoring of error messages and loading times)

  • They help us improve your user experience (e.g. save font size and form data entered)

  • They allow us to show you more relevant advertisements

 

We use cookies and similar technologies that remain on your device only as long as your browser is active (session cookies), as well as cookies and similar technologies that remain on your device longer (persistent cookies). Where possible, we take appropriate security measures to prevent unauthorized access to our cookies and similar technologies. A unique ID ensures that only we and/or selected third parties have access to cookie data.

 

You are free to disable the use of cookies and similar technologies if this is supported by your device. You can manage your cookie settings in your browser or device settings. In addition, you can decide whether we may use cookies and similar technologies to show you personalized advertisements:

 

9.   Data Security

 

We protect your personal data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access and unauthorized disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centers and authorization controls for data access. 

 

10.   Other Important Information regarding Data

 

What happens when you share your personal data on our sites or applications?

 

To help protect your personal data, we do not allow buyers and sellers access to each other's users' contact, shipping or financial information. Also, when users are involved in a transaction, they are not allowed to access or share each other's name, user ID, email address or any other contact or shipping information. 

 

Using personal data of other users that you have gained access to for any other purpose, such as adding them to a mailing list without their express consent, constitutes a violation of our User Agreement.



 

Are you obliged to provide your personal data to us

 

Some of the personal data that you provide to us (e.g. data by which we can identify you) are required to enter into the User Agreement and the Payments Terms of Use. For example, under the Payments Terms of Use you must provide us with certain identification information including legal name, date of birth, and tax identification number or social security number so that we may fulfil our legal "Know Your Customer" (KYC) obligations. As described elsewhere in our User Privacy Notice and in the Payments Terms of Use, we may share this data with other NGF Global group companies in order to facilitate transactions and with service providers, including payment processors, credit agencies and bureaus. Although the provision of any other personal data (e.g. address and shipping data) is voluntary, it may be necessary for the use of our Services, such as bidding, purchase and sales data to complete a transaction.

 

Children's Privacy

 

Our services are not intended for the use by children. We do not knowingly collect personal data from users who are considered children under applicable national laws. Under our User Agreement, children are not permitted to use our Services.

 

Staying Signed in

 

When you sign in to your account on our Services, we give you the option to stay signed in to your account for a certain amount of time. If you are using a public or shared computer, we encourage you to decline. You or any other user of the computer/browser you signed in on will be able to view and access most parts of your account and take certain specific actions during this signed in period without any further authorization. The specific actions and account activities that you or any other user of this computer/browser may take include:

 

  • Buy or make an offer on an item

  • Check out or add items to your cart

  • View the activity header

  • View the My Dashboard page

  • View or edit the Watch List or order details

  • View the profile page

  • Send member-to-member messages

  • Conduct after-sale activities, like leaving feedback, canceling orders, requesting returns or submitting claims

  • If you attempt to change your password or user ID, update any other account information or attempt other account activity beyond those listed above, you may be required to enter your password.

  • You can typically end your signed in session by either signing out and/or clearing your cookies. If you have certain browser privacy settings enabled, simply closing your browser may also end your signed in session. If you are using a public or shared computer, you should sign out and/or clear your cookies when you are done using our Services to protect your account and your personal data.

 

12. Regional and State Privacy Disclosures

 

For additional regional disclosures for residents of certain U.S. states, including California, please review our State Privacy Disclosures page.